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Wednesday, April 20, 2005

Expires 5 years from date of purchase...

What does that mean to you? If you buy something TODAY and it says that it expires five years from date of purchase...when would you think that expired?? I would think April 20, 2010. I have asked a couple people that same question and they agree with me..so either we are all idiots or Best Buy is!! Here's the story:

4-15-00 We purchased a refrigerator, stove, and dishwasher from best buy. We purchased the extended service plan on the stove and fridge. I knew they were getting ready to expire so I called for service on both. (the ice maker has issues and the freezer door won't close right and the stove temp is off and the burner has a hot spot). I called for service on the the 15th knowing the plans expired that day. I was told by the technician that the plan had already expired on 4-14. We ended up having a big argument about it...I talked to a Supervisor and he was unable to do anything. I just kept getting the same pat answer..."I'm sorry, it is expired". I wanted to scream! finally, he said he would give my name and number to someone higher up than him and they would get back with me. Evidently anyone higher than a supervisor doesn't get on the phone. FINE. so, I gave him my info. Before I hung up I asked him to check and see how many service requests I had made on the fridge. (the service plan has a "no lemon" policy so after 3 service requests are made, you are eligible to get your apliance replaced). He looked it up and said I had made 4 requests. Then he asked me a bunch of questions about the fridge...model # etc. I gave the info to him and he put me on hold. he came back several moments later and told me that their records show that I purchased the fridge on 5/18/00 so my service plan was in fact still valid. Now, I have the receipt and it says 4/15......he said he checked with their receipt dept and they have it listed as being sold 5/18. SO, I didn't argue with him and set up the stove and fridge for service! LOL I called back yesterday and asked how I go about filing for the "no lemon" policy...so she took the info and said someone from the lemon dept will call me back in 3-5 days. I am interested to see what will come of that.

In the last few months I have had to deal with best Buy and their stupid service plans a few times and I have come to the realization that I will probably never buy anything there again.

2 comments:

Renee said...

That is so silly to me! Duhhhh like if you got married on No7 your anniversary wouldn't be on Nov 6! Big idiots!lol

Raven said...

What a PITA!!! Dumbasses.

I hope you're able to get it all fixed up.

Cindy